A,EMPLOYEE DISCOUNT B,PRICE TABLE OVERRIDE C,TELEMARKETING PRICE D,WARRANTY ITEMS E,B2B ORDERS F,SWISS MASAI RESKU G,ACTINEC RETURN H,GIFT CARD I,MANUAL CUSTOMER REFUND K,MONTYPR L,LOST IN THE POST P,HQ APPROVED R,RETURN APPEASEMENT W,WEB OVERRIDE 1,MISSING ITEM 2,DAMAGED ITEM 3,SHIPPING ERROR (OTHER) 4,PRICING ERROR 5,SET ITEM 6,PROMOTIONAL ITEM 7,SAME PRICE EXCHANGE 8,CUSTOMER APPEASEMENT 9,ACCOMODATION ITEM