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spa policies


Spa Policies

• blisspunctuality

Please arrive 15-20 minutes early for your appointment to allow stress-free check-in, changing, a shower, or sauna and a little pre-treatment decompression time. (Sorry, gents--our bliss london location offers locker rooms for women only.)

• blissalert

Please alert your reservationist if you are: pregnant, have muscle or joint injuries, are suffering from high blood pressure, are using Retin-A, Avage, Tazorac, Differin, Accutane, any photosensitizing or keratolytic medications, or have had recent laser or plastic surgery. Any of the above conditions may affect our ability to perform your requested treatment.

• blissjr.

All spa guests must be 18 years of age or older to schedule or receive a Bliss spa Face or Body service. Junior spa-goers between the ages of 16-18 can enjoy nail services only when accompanied by an adult. All guests under the age of 18 must bring a signed guardian consent form.

• blisscancellations

Please note: We require at least twenty-four hours notice to cancel any appointment, and a credit card number is needed to hold your reservation. Please note that once an appointment is booked--unless we hear otherwise--we'll expect you to be there. 'Skipped' appointments will be charged in full to the card number with which they were held.

• blissreturns

Bliss spas will be happy to accept returns on most any merchandise purchased from the spas within 30 days of purchase with a valid receipt except as follows: Unfortunately and without exception, we cannot accept items on opened cosmetics and fragrances. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Clothing and lingerie, sale items, and 'as is' items, are non-returnable. All refunds are for SPA RETAIL CREDIT ONLY for future product purchases. No cash refunds. The spa does not accept returns on items purchased from or our catalog.

• blissellaneous

Please keep any valuables that you've brought to Bliss on your person for the duration of your visit. (Not only do diamonds help 'dress up' our otherwise 'kind of bland' Blisswhites, but in case of fire, flood, or other emergency, it's particularly handy to have your house keys on hand.) Unfortunately, Bliss cannot be responsible for lost or stolen items.

Ensuring our guests' safety is crucial. A 'guest-check' form must be completed before each and every treatment begins.

Bliss reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your reservationist when you book your appointment.

Would a male masseuse make you blush? Do you insist on a female with a lighter touch? If you have a preference for the gender of your therapist, please state it when you book your appointment.

o As payment for spa services or retail, we currently accept Visa, Mastercard, American Express(R), Visa Delta, Switch/Maestro and Solo, Blissertificates and good old-fashioned cash. Sorry, but we do not accept personal checks in-spa

You may opt to leave gratuities for shoulders well rubbed, skin well scrubbed, and...well, you get the idea. The recommended range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion. Gratuities can be paid in cash, credit card or Blissertificate.